What you agree to.

These Terms govern your use of the Opstara Tech platform and the marketing site at opstaratech.com (collectively, the “Service”). By creating an account or starting a trial, you agree to these Terms on behalf of your clinic (the “Merchant”). The individual accepting these Terms warrants that they have authority to bind the Merchant.

Opstara Tech is operated by Opstara Tech Sdn Bhd.

Opstara Tech is a clinic operating system for dental, aesthetic, and dermatology practices. It provides booking, clinical-records, billing, and retention features as documented at opstaratech.com. Specific features available depend on the Merchant's subscription tier (Solo, Group, or Enterprise) and region (Malaysia, Singapore, or Hong Kong). Features marked “coming soon” are roadmap items and not part of the Service until shipped.

Opstara Tech is not a medical device, does not diagnose or treat, and does not replace professional clinical judgement. Clinicians remain solely responsible for clinical decisions, treatment plans, and the accuracy of records they enter or sign off.

The Merchant is responsible for the credentials of all users it provisions, the actions those users take, and ensuring that staff are trained to use the platform appropriately. Credentials must not be shared. Accounts must be created using accurate information.

Opstara Tech may require email verification, payment-method verification, or additional documentation before activating an account.

New Merchants receive a fourteen (14) day free trial. A valid payment method is required at signup. The card on file is not charged during the trial. At the end of the trial the subscription auto-converts to the chosen plan and cycle, and the card is charged.

The Merchant may cancel any time before day 14 by closing the subscription from the in-app Subscription tab — no charge will be made.

Pricing and currency

Subscription prices are listed at opstaratech.com/pricing in MYR (Malaysia), SGD (Singapore), or HKD (Hong Kong). The currency applied to a Merchant's subscription is determined by the country recorded on the Merchant's account at signup.

Billing cycle

Monthly plans are billed in advance for the upcoming month. Annual plans are billed in advance for twelve (12) months and discounted as published on the pricing page. The published annual discount may change for new signups; existing Merchants' renewal terms are governed by the cycle in effect at their last renewal.

Failed payments

If a charge fails, Opstara Tech will retry the charge over the following days, notify the Merchant by email, and may suspend the subscription if the failure is not resolved. Suspension does not delete data; the Merchant may restore service by updating the payment method.

Refunds

Subscription payments are non-refundable as a default, except where required by applicable consumer law. The Merchant may cancel renewal at any time from the in-app Subscription tab; service continues to the end of the paid period and then stops.

Stripe as payment processor

Subscription billing is processed by Stripe Billing. Card data is tokenised by Stripe and never reaches Opstara Tech servers in raw form. Stripe's terms apply to the cardholder relationship.

Patient payments (Stripe Connect)

Where the Merchant accepts patient payments through Opstara Tech, payments are processed by Stripe Connect with the Merchant as the merchant of record. The Merchant is solely responsible for the underlying transaction with the patient, including refunds, chargebacks, and tax. Opstara Tech does not hold patient funds.

Taxes

Subscription fees are exclusive of GST/SST/VAT and any other taxes, which the Merchant is responsible for as required by their jurisdiction. Opstara Tech may collect such taxes where legally required to do so.

All data the Merchant enters into Opstara Tech — including patient records, clinical notes, treatment plans, dental odontograms, and clinical photos (“Customer Data”) — remains the Merchant's property. The Merchant is the data controller; Opstara Tech is a data processor acting on the Merchant's documented instructions. Opstara Tech's handling of Customer Data is governed by the Privacy Policy.

The Merchant warrants that it has obtained all necessary patient consents under applicable law (MY PDPA, SG PDPA, HK PDPO, and any sector-specific medical-records regulation) before entering personal or sensitive data into the platform. The Merchant assumes all risks arising from collecting, processing, and using sensitive personal data from patients.

On termination, the Merchant has thirty (30) days to export Customer Data in machine- readable form, after which it is deleted (subject to legal retention obligations described in the Privacy Policy).

The Merchant must not, and must not permit any user to:

• Use the Service to provide services to third parties other than the Merchant's own patients
• Resell, sublicense, or white-label the Service without written permission
• Reverse engineer, decompile, or otherwise attempt to derive the source code
• Probe, scan, or test the Service's vulnerabilities without prior written agreement
• Upload malicious code, automate abusive scraping, or interfere with other Merchants
• Use the Service in any way that breaches applicable law, professional registration rules (MMC, SDC, MDC, MCHK and equivalents), or another party's rights
• Hold Opstara Tech out as the clinical decision-maker — clinical decisions and signoff remain the responsibility of the registered practitioner

The Opstara Tech platform, brand, wordmark, designs, and all underlying software are the intellectual property of Opstara Tech and are licensed — not sold — to the Merchant under these Terms. Customer Data remains the Merchant's property as set out above.

The Merchant grants Opstara Tech a non-exclusive licence to host, process, transmit, and display Customer Data solely as necessary to provide the Service.

Opstara Tech aims for high availability of the Service but does not guarantee uninterrupted operation. Planned maintenance is announced in advance where practical. We do not offer a contractual uptime SLA on Solo or Group tiers. Enterprise contracts may include a negotiated SLA in writing.

Email support is included on every tier. Priority support, response-time targets, and named customer-success contacts apply to Group and Enterprise as published.

The Service is provided on an “as is” basis. Opstara Tech disclaims, to the maximum extent permitted by law, all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

Liability cap. To the maximum extent permitted by applicable law, Opstara Tech's total aggregate liability arising out of or in connection with these Terms is limited to the subscription fees actually paid by the Merchant in the twelve (12) months preceding the event giving rise to the claim. This cap does not apply to (a) liability that cannot be excluded under applicable consumer law, or (b) liability for death or personal injury caused by negligence, or (c) fraud or fraudulent misrepresentation.

Neither party is liable for indirect, consequential, or special damages, including loss of profits, loss of business, or loss of goodwill, even if advised of the possibility.

The Merchant indemnifies Opstara Tech against any third-party claim arising from the Merchant's use of the Service in breach of these Terms, the Merchant's handling of patient data without proper consent, or the Merchant's clinical practice or treatment outcomes.

Opstara Tech may suspend or terminate access for: (a) non-payment after notice and a reasonable cure period; (b) material breach of these Terms; (c) a binding regulatory or court order; or (d) where continued service would expose Opstara Tech or other Merchants to material risk. Where practical, Opstara Tech will give notice and an opportunity to remedy before suspending.

The Merchant may terminate at any time from the in-app Subscription tab. Termination does not entitle the Merchant to a refund of fees already paid (subject to consumer-law protections).

Opstara Tech may update these Terms as the platform evolves. Material changes are notified to active Merchants by email at least thirty (30) days before they take effect. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of Singapore. The parties submit to the exclusive jurisdiction of the courts of Singapore for any dispute arising from these Terms, except that either party may bring an action for injunctive relief in any jurisdiction where infringement of intellectual property rights occurs. Nothing in this clause limits a Merchant's right to bring action in its home jurisdiction where local consumer-protection law gives the Merchant that right.

Notices to Opstara Tech should be sent to legal@opstaratech.com. Operational support: support@opstaratech.com.